Order / Delivery / Refund

Last updated: 4 October 2026

Before starting, you should know that we strive every day to deliver an excellent service before, during and after you buy any of our licenses. Our job is not only to sell: we focus on giving our clients the correct license for their company or their home.

To make all this possible, we invite you to contact us. We provide immediate support 24/7:

• Online chat
• WhatsApp
• E-mail

Duplicate licenses:

If you buy more than one unit of Windows 7 Professional or Ultimate, Windows 8 or 8.1, Windows 10 Professional, Windows 11 Professional, or Office 2016, 2019 or 2021 Professional Plus, you may receive the same license key several times. That key activates as many computers as the number of units you bought.

For example, if you buy 5 units of Windows 11 Professional, you may receive the same key 5 times. That key activates Windows 11 Professional on 5 computers.

Because it is the same key, the units that share it are revealed together: when you reveal that key, all the units it covers are revealed at the same time, and none of them can be refunded after that. Before you click, the license page shows how many licenses will be revealed, and next to the key it shows how many computers it activates (for example, “This key activates 3 PCs”). Each of those activations can be used only once (see “RETAIL Licenses can’t be reused” below).

Activation Period and Lifetime Warranty:

Only reveal your license when you are ready to activate it. It stays safely stored until you open the link we send to your email and click Get my license, whether that is the same day or months later. Until then, licenses other than BIND Licenses can still be refunded within 30 days of your purchase (see “Refunds” below).

If you bought several units. You don’t have to reveal them all at once. On the license page, choose how many you want to reveal now and click the button, which shows that number (for example, Get 3 licenses; in this policy, “Get my license” also refers to that button). The rest stay safely stored, and you can come back for them at any time with the link in your email or from your account. Each reveal is a separate delivery: only the licenses you reveal at that moment are affected, they get their own 24 hours, and the rest can still be refunded within 30 days of your purchase (except BIND Licenses). Units that share the same key are revealed together (see “Duplicate licenses” above).

Once you reveal it, you have 24 hours to activate it, and it can no longer be refunded (see “Refunds” below). This applies to all licenses, including BIND Licenses. MAK Volume Licenses have 30 days instead of 24 hours to use all their activations. The license page shows a countdown with the time left; if you reveal licenses at different times, each reveal has its own countdown.

If a license doesn’t work. Tell us within those 24 hours, by chat, WhatsApp or at support@licendeals.com, and we will replace it right away. If you can, send us the error message or a screenshot.

Our warranty. Licenses activated within those 24 hours are covered by our lifetime warranty, for as long as you use them on the device where you activated them. BIND Licenses are covered for as long as you keep the Microsoft account you linked them to. Accounts and subscriptions (Office 365, Adobe and Autodesk) are covered for the full length of your plan instead. For Office 365 accounts, keep your new password in a safe place once you change it: if you forget it, there is no way to access or recover the account.

If it stops working later. If a license you activated within those 24 hours stops working later, for example because it has been deactivated or blocked, tell us whenever it happens and we will replace it. You don’t need to tell us within 24 hours in this case.

RETAIL Licenses can’t be reused. Each activation of a RETAIL License can be used only once: one computer for each unit you buy, or up to 5 computers with a 5PC product. If you uninstall or reinstall the software or the operating system (including a reset or a format), or change or replace hardware such as the hard drive, the processor or the motherboard, even after a failure or a repair, that activation can’t be used again: our warranty doesn’t cover it, and we don’t replace or refund it. OEM Licenses stay with the first computer you activate them on. BIND Licenses can be reinstalled or moved to a new device at any time.

CID Licenses and MAK Volume Licenses have the same limit as RETAIL Licenses. A CID License can be used only once, to activate Office on one PC: after any of the changes described above, that activation can’t be used again. Each activation of a MAK Volume License can be used only once: after any of those changes, activating again uses another of the activations you bought. In both cases, our warranty doesn’t cover that activation and we don’t replace or refund it, except where the law of your country requires us to.

If the 24 hours pass. If, within 24 hours of revealing a license, you neither activate it nor tell us that it doesn’t work, our warranty no longer applies, and we do not replace or refund that license.

MAK Volume Licenses have 30 days instead of 24 hours. From the moment you reveal the key, you have 30 days to use all its activations or, if it doesn’t work, to tell us. The license page shows when those 30 days end. If the key doesn’t work, tell us within those 30 days and we will replace it right away. Each activation you use within those 30 days is covered by our lifetime warranty, on the computer where you activated it. If the 30 days pass and you haven’t told us that the key doesn’t work, the activations you haven’t used are no longer covered by our warranty, and we do not replace or refund them, except where the law of your country requires us to. For MAK Volume Licenses, these conditions apply instead of the 24-hour conditions. The rest of our warranty applies in the same way to each activation you use within those 30 days.

These conditions apply to our warranty. They do not limit your statutory rights: if a license was faulty when we supplied it, you keep the remedies the law of your country gives you.

These periods apply unless an advisor or technical support representative informs you otherwise.

Orders

Licenses are delivered by email right after your payment is confirmed (see “Delivery” below).

You will receive an email confirming that your order is complete, with a secure link to your license page (only reveal your license when you are ready to activate it). When you reveal it, you will also find the link to download the software and the activation guide on that page.

If there is any problem with your order, contact us for immediate assistance through our online chat, WhatsApp or email.

Delivery

Licenses are delivered by email right away. When your payment is confirmed, we send you an email with a secure link to your license page, and you can also find your license under order details in your account. When you click Get my license, your license is shown right away. In some cases, our team has to assign it first: we do this without undue delay, and we will email you as soon as it is ready. Our remote installation service is carried out in a remote session that you book with us after your order. Everything is delivered electronically, so there is no shipping charge.

What can I do if I can’t find my delivery in my email inbox?

1. Please check your spam or junk folder.
2. Please make sure your payment has been completed successfully.
3. If we need more information, or if something does not match, we will contact you by email.
4. If you haven’t received any email, make sure your email address is correct and contact us at support@licendeals.com. We can send it again, or to another address.

Refunds

30-day refund for licenses that haven’t been revealed. You can ask for a full refund within 30 days of your purchase, as long as you haven’t revealed the license. This applies to all licenses except BIND Licenses. If you bought several units of a product, it applies to each unit: the units you haven’t revealed can still be refunded, even if you have already revealed others. Units that share the same key are revealed together, so once that key has been shown, none of them can be refunded (see “Duplicate licenses” above).

No refunds after a license is revealed. Once a license has been revealed, we do not give refunds, except where the law of your country requires us to (for example, if the license doesn’t work and we can’t replace it). A RETAIL License, a CID License or a MAK Volume License that has already been activated is not refunded or replaced if you want to activate it again, for example after reinstalling or changing hardware (see “RETAIL Licenses can’t be reused” above). That is why you should only reveal a license when you are ready to activate it and, if you bought several, only as many as you will activate within 24 hours.

BIND Licenses. A BIND License is linked to your Microsoft account. We do not accept cancellations or refunds of BIND Licenses, whether or not they have been revealed, except where the law of your country requires us to. If a BIND License doesn’t work, tell us within 24 hours of revealing it and we will replace it right away.

If a license doesn’t work or is not as described. If a license doesn’t work, tell us within 24 hours of revealing it and we will replace it right away (see “Activation Period and Lifetime Warranty” above). If a product is not as described, tell us and we will replace it. If we can’t replace it, you keep the rights the law of your country gives you.

How we refund you. To ask for a refund, contact us by chat, WhatsApp or at support@licendeals.com. We’d love to know what went wrong and how we can improve, so please tell us the reason if you can. We refund the full amount you paid for the refunded products (if we refund only some units of a product, the amount you paid for those units, taking into account any discount you received), using the payment method you used, without any fees, and we submit the refund as quickly as possible. Our prices are in US dollars (US$): if you paid in US$, the refund is in US$; if the payment provider charged you in another currency, you get the refund in that currency. If your bank or card provider converted your payment, it converts the refund at its own rate on the day of the refund, so the amount in your currency may be slightly different from what you paid; we don’t control those rates or fees. If you paid in cryptocurrency, we refund the US$ amount you paid in the same cryptocurrency, at the payment provider’s rate on the day of the refund, to a wallet address on the same network that you give us, so the amount of cryptocurrency may be different from what you sent. Your financial institution can take up to 20 days to show the refund in your bank account or on your card.

Your statutory rights. This policy and our warranty are in addition to your rights under the law of the country where you live, and do not limit them.

Remote installation service:

You can cancel our remote installation service for a full refund at any time before your session starts. Once the session has been completed, the service can’t be cancelled; if you cancel during the session, you pay only for the part already done. If we can’t complete the installation, we refund the service in full. If the license it was for is cancelled or refunded before the session, or is refunded later because it doesn’t work and we can’t replace it, we also refund the service. We refund you as explained in “How we refund you”. Full conditions are in our Terms and Conditions (“Remote installation service”). Your statutory rights are not affected.

Digital Licenses and Your Legal Right to Cancel

All licenses sold on Licendeals.com are digital licenses delivered electronically. For your protection, your license is stored encrypted and is not shown to you automatically: it is shown only when you open the personal link we send to your email and click Get my license.

Your legal right to cancel. If you are a consumer, the law of your country may give you the right to cancel an online purchase. In the United Kingdom and the European Union, consumers can cancel within 14 days of the day they place their order, without giving a reason, as long as the digital content has not yet been supplied to them. Other countries have similar rules with different periods.

When your license is supplied. Your license is supplied to you when you click Get my license and it is shown. Before you click, you confirm that you want it delivered immediately and that you understand that, once it is shown, you will lose your legal right to cancel and the license can no longer be refunded. When it is shown, the legal right to cancel ends, and we send you an email confirming this. If you bought several units and reveal them at different times, each reveal is a separate supply: you confirm this each time, only for the licenses you are revealing, and we send you a confirmation each time. Licenses you haven’t revealed are not affected.

Which licenses. For all licenses except BIND Licenses, our 30-day refund for licenses that haven’t been revealed gives you more time than the legal right to cancel. For BIND Licenses, see “BIND Licenses” above.

How to cancel. Tell us clearly that you want to cancel: email support@licendeals.com or message us by chat or WhatsApp. You can use the model form below, but you don’t have to. You only need to send your message before the cancellation period ends.

What happens next. If you cancel under your legal right to cancel, we will refund all payments you made for the cancelled order without undue delay, and at the latest within 14 days of the day we receive your cancellation, using the same payment method you used unless you expressly agree otherwise. You will not pay any fees for the refund.

Model cancellation form (complete and return this form only if you wish to cancel the contract)

To Licendeals LTD, 128 City Road, London EC1V 2NX, United Kingdom, support@licendeals.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.

Proof of Delivery

We record the date, time and IP address of each reveal, which licenses were revealed and the confirmations you gave, together with the way the link was opened. We keep this record as proof of delivery, and we may use it to resolve any dispute regarding your order. You can request a copy of the record relating to your own order at any time by contacting us.